<p>Amber is a full-service game development and creative services agency, with offices in Bucharest, Botosani, Craiova, Kyiv, Warsaw, San Francisco, Los Angeles, Guadalajara and Montreal. We're structured as a network of studios with different skills and specializations, delivering top quality services in full game production, co-development, engineering, design, live ops, quality assurance and more.</p>

Amber

Senior IT Technician

Office Custodian

Jr. QA Tester

Technical Support Specialist

Financial Analyst

Customer Support Quality Analyst with English & Japanese

Customer Support Agent with English and Spanish

Seeking a skilled Senior IT Technician with 3+ years of experience to manage and maintain computer systems, troubleshoot issues, and ensure smooth operations. Strong communication and problem-solving skills are essential. Experience with networking, server administration, and Linux/Unix is a plus.

Customer Support Agent with English

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                </p><div><span style="font-family: 'times new roman' , times;font-size: 12.0pt;"><b><span style="font-style: normal;">About us:&nbsp;</span></b></span></div><div><span style="font-size: 12.0pt;color: rgb(64,64,64);font-family: 'times new roman' , times;">&nbsp;</span></div><div style="text-align: justify;"><span style="font-size: 12.0pt;color: rgb(64,64,64);font-family: 'times new roman' , times;">At Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and plenty of chances to grow with us, and we're always on the lookout for ways to do things better. Our team works together towards common goals, and we value each member's contributions to our mission of continuous improvement and innovation.&nbsp;</span></div><div><span style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-style: normal;">&nbsp;</span></span></div><div><span style="font-family: 'times new roman' , times;font-size: 12.0pt;"><b><span style="font-style: normal;">About the Role:</span></b></span></div><div><span style="font-family: 'times new roman' , times;font-size: 12.0pt;"><b><span style="font-style: normal;">&nbsp;</span></b></span></div><div style="text-align: justify;"><span style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="color: rgb(13,13,13);font-style: normal;">We are looking for a teammate in our IT Department as </span><span><b><span style="color: rgb(13,13,13);font-style: normal;">Senior IT Technician</span></b></span><span><span style="color: rgb(13,13,13);font-style: normal;"> located in Guadalajara, Mexico, who will help support and </span></span><span style="font-style: normal;">maintain the computer systems and equipment of the organisation, ensuring they run smoothly.</span></span></div><div><span style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-style: normal;">&nbsp;</span></span></div><div><span style="font-family: 'times new roman' , times;font-size: 12.0pt;"><b><span style="font-style: normal;">The Quest:</span></b></span></div><div><span style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-style: normal;">&nbsp;</span></span></div><ul style="margin-top: 0.0px;"><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-size: 12.0pt;line-height: 106.0%;color: rgb(68,68,68);background: white;font-family: 'times new roman' , times;">Installing and configuring computer hardware, software, systems, networks, printers and scanners.</span></li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-size: 12.0pt;line-height: 106.0%;color: rgb(68,68,68);background: white;font-family: 'times new roman' , times;">Planning and undertaking scheduled maintenance work.</span></li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-size: 12.0pt;line-height: 106.0%;color: rgb(68,68,68);background: white;font-family: 'times new roman' , times;">Setting up and maintaining accounts for staff.</span></li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-size: 12.0pt;line-height: 106.0%;color: rgb(68,68,68);background: white;font-family: 'times new roman' , times;">Troubleshooting issues reported by staff.</span></li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-size: 12.0pt;line-height: 106.0%;color: rgb(68,68,68);background: white;font-family: 'times new roman' , times;">Checking computer equipment for electrical safety.</span></li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-size: 12.0pt;line-height: 106.0%;color: rgb(68,68,68);background: white;font-family: 'times new roman' , times;">Investigating, diagnosing and solving computer software and hardware faults.</span></li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-size: 12.0pt;line-height: 106.0%;color: rgb(68,68,68);background: white;font-family: 'times new roman' , times;">Repairing equipment and replacing parts.</span></li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-size: 12.0pt;line-height: 106.0%;color: rgb(68,68,68);background: white;font-family: 'times new roman' , times;">Managing stocks of equipment, consumables and other supplies.</span></li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-size: 12.0pt;line-height: 106.0%;color: rgb(68,68,68);background: white;font-family: 'times new roman' , times;">Maintaining records of software licences.</span></li></ul><div style="margin-left: 0.5in;"><span style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-style: normal;">&nbsp;</span></span></div><div><span style="font-family: 'times new roman' , times;font-size: 12.0pt;"><b><span style="font-style: normal;">The Skills:</span></b></span></div><div style="margin-left: 0.5in;"><span style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-style: normal;">&nbsp;</span></span></div><ul style="margin-top: 0.0px;"><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-size: 12.0pt;line-height: 106.0%;color: rgb(68,68,68);background: white;font-family: 'times new roman' , times;">At least 3-year experience in Tech support.</span></li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-size: 12.0pt;line-height: 106.0%;color: rgb(68,68,68);background: white;font-family: 'times new roman' , times;">Strong communication skills in English, both verbal and written.</span></li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-size: 12.0pt;line-height: 106.0%;color: rgb(68,68,68);background: white;font-family: 'times new roman' , times;">Knowledge of networking concepts (LAN/WAN), switching &amp; routing.</span></li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-size: 12.0pt;line-height: 106.0%;color: rgb(68,68,68);background: white;font-family: 'times new roman' , times;">Knowledge of server administration and operations.</span></li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-size: 12.0pt;line-height: 106.0%;color: rgb(68,68,68);background: white;font-family: 'times new roman' , times;">Strong technical, logical, organizational, analytical and problem-solving skills.</span></li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-size: 12.0pt;line-height: 106.0%;color: rgb(68,68,68);background: white;font-family: 'times new roman' , times;">Computer hardware and software</span></li><ul style="margin-top: 0.0px;"><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-size: 12.0pt;line-height: 106.0%;color: rgb(68,68,68);background: white;font-family: 'times new roman' , times;">Linux/Unix is a plus.</span></li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-size: 12.0pt;line-height: 106.0%;color: rgb(68,68,68);background: white;font-family: 'times new roman' , times;">VMware is a plus.</span></li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-size: 12.0pt;line-height: 106.0%;color: rgb(68,68,68);background: white;font-family: 'times new roman' , times;">Windows Server is a plus.</span></li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-size: 12.0pt;line-height: 106.0%;color: rgb(68,68,68);background: white;font-family: 'times new roman' , times;">MacOS is a plus.</span></li></ul></ul><div><span style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-style: normal;">&nbsp;</span></span></div><div><span style="font-family: 'times new roman' , times;font-size: 12.0pt;"><b><span style="font-style: normal;">Personal Traits:</span></b></span></div><div><span style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-style: normal;">&nbsp;</span></span></div><ul style="margin-top: 0.0px;"><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-size: 12.0pt;line-height: 106.0%;color: rgb(68,68,68);background: white;font-family: 'times new roman' , times;">Patient, meticulous and methodical nature.</span></li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="line-height: 106.0%;font-style: normal;">Strong sense of ownership and responsibility.</span><span><span style="line-height: 106.0%;color: rgb(68,68,68);background: white;font-style: normal;">&nbsp;</span></span></span></li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="line-height: 106.0%;font-style: normal;">Understanding of business needs and priorities.</span><span><span style="line-height: 106.0%;color: rgb(68,68,68);background: white;font-style: normal;">&nbsp;</span></span></span></li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-size: 12.0pt;line-height: 106.0%;color: rgb(68,68,68);background: white;font-family: 'times new roman' , times;">Ability to work well under pressure, both individually and as a team.</span></li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-size: 12.0pt;line-height: 106.0%;color: rgb(68,68,68);background: white;font-family: 'times new roman' , times;">Enthusiasm and aptitude for continuous learning.</span></li></ul><div><span style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-style: normal;">&nbsp;</span></span></div><div><span style="font-family: 'times new roman' , times;font-size: 12.0pt;"><b><span style="font-style: normal;">The Reward:</span></b></span></div><div><span style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="color: rgb(13,13,13);font-style: normal;">&nbsp;</span></span><span style="font-size: 12.0pt;font-family: 'times new roman' , times;color: rgb(29,28,29);"></span></div><ul style="margin-top: 0.0px;"><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-size: 12.0pt;font-family: 'times new roman' , times;color: rgb(29,28,29);">Opportunities to explore new avenues for collaborations internally, as well as amongst colleagues</span></li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-size: 12.0pt;font-family: 'times new roman' , times;color: rgb(29,28,29);">People First Culture</span></li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-size: 12.0pt;font-family: 'times new roman' , times;color: rgb(29,28,29);">Enjoy additional days off, based on Amber's internal policy.</span></li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-size: 12.0pt;font-family: 'times new roman' , times;color: rgb(29,28,29);">Build your future with us. Experience a professional yet friendly environment that will challenge you to get better constantly.</span></li><li style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="font-family: 'times new roman' , times;font-size: 12.0pt;"><span style="color: rgb(29,28,29);">Work with awesome colleagues who're as talented as they're supportive.</span>&nbsp;</span></li></ul><div><span><span style="font-size: 10.0pt;color: red;font-style: normal;">&nbsp;</span></span></div><p></p>
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