Social Media & Community Manager

This position is fully remote. Candidates must be located in the UK or CAN and reliably work CST hours. This role will require “after hours” support associated with product launches and campaigns (e.g. Black Friday).

About this Role

Glorious is a lifestyle gaming hardware company, built by passionate enthusiasts on a mission to change the status quo of the gaming industry. Since 2014 we've provided gaming hardware and accessories engineered for elite-level performance, premium quality, and high-end aesthetics.

We are looking for an organized and experienced Social Media & Community Manager to join our Marketing team. The ideal candidate will have deep experience creating and managing content for social and community platforms and the ability to engage with community members daily. Candidates should also have a strong interest in following current trends across all social platforms and creating timely content that is both on-brand and leans into these trends.

This position reports to the Director of Communications & Product Marketing and will also work cross-collaboratively both internally and externally.

Compensation

The starting annual base salary for this role is $65-80K USD depending on location, knowledge, skills, experience, and education.

Key Responsibilities

Strategy

• Create comprehensive social media strategies and tactical plans to meet long term business goals, support product launches and raise awareness of Glorious on social media by increasing brand awareness and community engagement.
• Manage all owned social media accounts on a day to day basis, including but not limited to Twitter, Instagram, Facebook, Twitch, Pinterest, YouTube.

• Developing strategies and tactics on how to activate influencers, esports teams and brand partnerships, developing social strategy, content wishlist and content calendar.

• Conduct weekly analyses of social media performance metrics to refine strategies and optimize engagement.
• Generate reports for product launches; track and analyze social media metrics, campaign performance, and provide insights to improve performance in monthly reports that are provided to key stakeholders.

Content

• Create engaging content in a timely manner to meet current trends in social media to keep Glorious relevant on all platforms.
• Create a library of short form video, long form video, images and memes for use on Glorious owned social platforms, and to support local social channels.
• Collaborate with paid media agency to document and boost selected social posts to support business needs.

Community Management

• Interact with the Glorious community on a daily basis via comments and direct messages through Discord and Reddit.
• Work cross-collaboratively with our Customer Service team to ensure that customers issues are resolved when posted on social media in a timely manner.
• Maintain a relationship with the Glorious Guild and overall forum to provide insights into upcoming events and share announcements related to Glorious.

Qualifications

• Located and authorized to work in the United States.
• Professional fluency in English.
• Access to a reliable high-speed internet connection.
• Demonstrated alignment with Glorious’ core values: taking ownership, working collaboratively, showing respect, being curious, and acting both quickly and decisively.
• Professional certifications and/or formal training/education in social media, community management, marketing, or other relevant fields.
• 4+ years of direct professional experience independently managing an organization’s social media and community presence across multiple platforms simultaneously.
• Demonstrated experience working both independently and cross-functionally to develop content and maintain a content calendar.
• Demonstrated experience using content, social media, and community channels to promote product releases/updates
• Demonstrated experience following brand guidelines, communication standards, and established processes when publishing content, replies, or reposts from other creators.
• Genuine curiosity to test and experiment and find new ways to connect with our audience.
• Enthusiasm for online gaming and an understanding of what types of content resonates most with the community at large.

Preferred Skills & Abilities

• Demonstrated experience with social media scheduling tools including Hootsuite, Sprout Social, and Buffer.
• Demonstrated understanding of search engine optimization (SEO) and how it impacts social media content.
• Experience with project management tools like Asana.
• Graphic design skills or experience creating simple images for social media platforms.
• Strong attention to detail; strong written communication skills.
• The ability to work independently without direct supervision.

• Truly remote-first environment
• Paid time off and paid holidays
• Annual bonus opportunity
• Employee discount on Glorious purchases

About Glorious

Based in Dallas, TX, United States, Glorious has grown rapidly through the support of a community of gaming enthusiasts and professionals. Every new member of our team has a direct impact on shaping our future. Check out Boardsmith; build your custom keyboard!

Glorious offers the chance to work within an environment where you will have the freedom and flexibility to take the reins on your career. We invite you to become part of an amazing team dedicated to pushing the boundaries of possibility and shifting the gaming industry's status quo.

Learn more at https://www.gloriousgaming.com/