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And all it takes is one to change the world.\u003c/p\u003e","slug":"hp","company_partnership_info":"not-a-partner","about":null},"unmapped_company":"hp","display_name":"Telecom Program Manager","title":"Telecom Program Manager","min_experience":0,"max_experience":0,"text_body":"\u003cdiv class=\"css-ey7qxc\"\u003e\u003cdiv data-automation-id=\"jobPostingDescription\" class=\"css-1ul5adm\"\u003eTelecom Program Manager\u003cp style=\"text-align:inherit\"\u003e\u003c/p\u003e\u003cp style=\"text-align:left\"\u003e\u003cb\u003eDescription -\u003c/b\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eYou will be part of the Strategic Planning and the Center of Excellence for Performance \u0026amp; Transformation in the Global Customer Care Center tower. \u0026nbsp;These teams serve to define the strategy and roadmap for the Care Center of the Future, support the operation teams to deliver best in class performance and drive transformation \u0026amp; initiatives for the Global Customer Care Center.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003e\u003cspan\u003eKey Responsibilities\u003c/span\u003e\u003c/b\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003eBe the Contact Center focal point for Telecom Operations.\u003c/li\u003e\u003cli\u003eManages and leads solution programs involving multiple functions and project teams.\u003c/li\u003e\u003cli\u003eCollaborate with different teams like BTS, DXT etc for innovation projects around telecom.\u003c/li\u003e\u003cli\u003eHave good project management skills with knowledge about contact center operations and tools like \u003cspan style=\"word-break: break-word; word-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto; -webkit-hyphens:auto; -ms-hyphens: auto; -moz-hyphens: auto;\"\u003eCDAX/Ominichannel/FAW\u003c/span\u003e etc.\u003c/li\u003e\u003cli\u003eLead and manage projects related to contact center Telecom operations.\u003c/li\u003e\u003cli\u003e\u003cspan style=\"word-break: break-word; word-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto; -webkit-hyphens:auto; -ms-hyphens: auto; -moz-hyphens: auto;\"\u003eDesign/Develop/Improve\u003c/span\u003e new or existing telco services.\u003c/li\u003e\u003cli\u003eCommunicate project status, risks, and issues to stakeholders and senior management.\u003c/li\u003e\u003cli\u003eEnsure projects are delivered on time, within scope and within budget.\u003c/li\u003e\u003cli\u003eDrives best \u003cspan style=\"word-break: break-word; word-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto; -webkit-hyphens:auto; -ms-hyphens: auto; -moz-hyphens: auto;\"\u003epractices.\u0026nbsp;Ensure\u003c/span\u003e everything is well-documented and organized for future reference.\u003c/li\u003e\u003cli\u003eStay up-to-date with on relevant competitive solutions, products and services.\u003c/li\u003e\u003cli\u003eEnhance customer and user experience by \u003cspan style=\"word-break: break-word; word-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto; -webkit-hyphens:auto; -ms-hyphens: auto; -moz-hyphens: auto;\"\u003eintroducing/improving\u003c/span\u003e current architecture.\u003c/li\u003e\u003cli\u003e\u003cspan style=\"word-break: break-word; word-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto; -webkit-hyphens:auto; -ms-hyphens: auto; -moz-hyphens: auto;\"\u003eDesign/Develop/Improve\u003c/span\u003e new or existing Processes\u003c/li\u003e\u003cli\u003eKeep Telecom leads aligned with other strategic initiatives and programs.\u003c/li\u003e\u003cli\u003eLeads and provides guidance and mentoring to less-experienced staff members.\u0026nbsp;Share your knowledge and expertise to help others grow.\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cspan\u003eBeyond these core responsibilities, we also value the following qualities:\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003eKnowledge about contact center operations and processes.\u003c/li\u003e\u003cli\u003eGood knowledge about Cloud Telephony systems and platform. How calls are routed, what are IVR’s, etc.\u003c/li\u003e\u003cli\u003eStrong desire to understand and improve processes.\u003c/li\u003e\u003cli\u003eExperience leading projects and initiatives along with UAT\u003c/li\u003e\u003cli\u003eWillingness to jump into new areas:\u0026nbsp;Stepping outside your comfort zone is exciting for you. You tackle new challenges with enthusiasm and bring fresh perspectives to the table.\u003c/li\u003e\u003cli\u003eExcellent communicator for creating visual, succinct PowerPoint presentations to executive audiences.\u003c/li\u003e\u003cli\u003eAbility to go beyond team boundaries to get things done:\u0026nbsp;You thrive on collaboration and build strong relationships across different departments.\u003c/li\u003e\u003cli\u003eBeing a global role, ideal candidate should be flexible to work in different shifts.\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cb\u003e\u003cspan\u003ePreferred Skills: \u003c/span\u003e\u003c/b\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003ePMP certified (preferred).\u003c/li\u003e\u003cli\u003eGenesys Cloud\u003c/li\u003e\u003cli\u003eAgile Methodology\u003c/li\u003e\u003cli\u003eChange Management\u003c/li\u003e\u003c/ul\u003e\u003cp\u003eContinuous Improvement Process\u003c/p\u003e\u003cp style=\"text-align:inherit\"\u003e\u003c/p\u003e\u003cp style=\"text-align:left\"\u003e\u003cb\u003eJob -\u003c/b\u003e\u003c/p\u003eServices\u003cp style=\"text-align:inherit\"\u003e\u003c/p\u003e\u003cp style=\"text-align:left\"\u003e\u003cb\u003eSchedule -\u003c/b\u003e\u003c/p\u003eFull time\u003cp style=\"text-align:inherit\"\u003e\u003c/p\u003e\u003cp style=\"text-align:left\"\u003e\u003cb\u003eShift -\u003c/b\u003e\u003c/p\u003eNo shift premium (Costa Rica)\u003cp style=\"text-align:inherit\"\u003e\u003c/p\u003e\u003cp style=\"text-align:left\"\u003e\u003cb\u003eTravel -\u003c/b\u003e\u003c/p\u003e\u003cp style=\"text-align:inherit\"\u003e\u003c/p\u003e\u003cp style=\"text-align:left\"\u003e\u003cb\u003eRelocation -\u003c/b\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003e\u003cspan\u003e\u003cspan\u003e\u003cspan\u003e\u003cspan\u003e\u003cspan\u003eEqual Opportunity Employer (EEO)\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e\u003c/span\u003e -\u0026nbsp;\u003c/b\u003e\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003eHP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003ePlease be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.\u003c/p\u003e\u003cp\u003e\u003c/p\u003e\u003cp\u003eIf you’d like more information about HP’s\u003cspan\u003e\u0026nbsp;\u003c/span\u003e\u003ca rel=\"noopener noreferrer\" target=\"_blank\" href=\"https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=c08129225\"\u003eEEO Policy\u003c/a\u003e\u003cspan\u003e\u0026nbsp;\u003c/span\u003eor your EEO rights as an applicant under the law, please click here:\u003cspan\u003e\u0026nbsp;\u003c/span\u003e\u003ca rel=\"noopener noreferrer\" target=\"_blank\" href=\"http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf\"\u003eEqual Employment Opportunity is the Law\u003c/a\u003e\u003cspan\u003e\u0026nbsp;\u003c/span\u003e\u003ca rel=\"noopener noreferrer\" target=\"_blank\" href=\"https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf\"\u003eEqual Employment Opportunity is the Law – Supplement\u003c/a\u003e\u003c/p\u003e\u003c/div\u003e\u003c/div\u003e","unmapped_location":"heredia, heredia, costa rica","location_type":"on-site","job_role":"","min_ctc":null,"max_ctc":null,"job_type":"full-time","tech_stack":["budget-management","innovation"],"slug_v2":"telecom-program-manager-at-hp-in-heredia-heredia-province-costa-rica-1","external_job_link":"https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Telecom-Program-Manager_3142992-1?utm_source=outscal.com\u0026utm_campaign=outscal_jobs\u0026utm_medium=outscal_job_portal\u0026utm_content=outscal_job_apply\u0026utm_term=outscal_jobs","jobStatus":"active","activated_date":"2024-10-21T19:07:03.107Z","ai_content":{"__typename":"JobAIContent","must_have":[],"good_to_have":[],"perks":[],"summary":null},"createdAt":"2024-10-25T19:21:58.661Z","similar_jobs":[{"__typename":"SimilarJobs","title":"Technical Program Manager","company_id":{"__typename":"Company","display_name":"Autodesk","logo":"https://outscal-assets.s3.ap-south-1.amazonaws.com/production/company/10_26_2024__07_10_59.png","slug":"autodesk"},"activated_date":"2024-10-25T19:09:26.125Z","location":{"__typename":"Location","label":"Vancouver, British Columbia, Canada","country":"Canada","locality":"Vancouver","area":"British Columbia"},"location_type":"on-site","external_job_link":"https://autodesk.wd1.myworkdayjobs.com/en-US/Ext/job/Senior-Technical-Program-Manager_24WD83027?utm_source=outscal.com\u0026utm_campaign=outscal_jobs\u0026utm_medium=outscal_job_portal\u0026utm_content=outscal_job_apply\u0026utm_term=outscal_jobs","id":"671befd49c8782c7ce88919c","_id":null,"slug_v2":"technical-program-manager-at-autodesk-in-vancouver-british-columbia-canada-1"},{"__typename":"SimilarJobs","title":"Energy \u0026 Utilities |Project - Program Manager","company_id":{"__typename":"Company","display_name":"Devoteam","logo":"https://outscal-lms-data.s3.ap-south-1.amazonaws.com/company-image/production/devoteam/devoteam_logo_10_16_2024__09_12_57.jpg","slug":"devoteam"},"activated_date":"2024-10-25T14:36:32.700Z","location":{"__typename":"Location","label":"av joão ii 43, 1990 084 lisboa, portugal","country":null,"locality":null,"area":null},"location_type":"remote","external_job_link":"https://jobs.smartrecruiters.com/Devoteam/744000020452851-energy-utilities-project-program-manager?utm_source=outscal.com\u0026utm_campaign=outscal_jobs\u0026utm_medium=outscal_job_portal\u0026utm_content=outscal_job_apply\u0026utm_term=outscal_jobs","id":"671befd59c8782c7ce88b9b0","_id":null,"slug_v2":"energy-utilities-project-program-manager-at-devoteam-in-av-jo-o-ii-43-1990-084-lisboa-portugal-1"},{"__typename":"SimilarJobs","title":"Manufacturing Operations, Technical Program Manager Internship/Co-Op","company_id":{"__typename":"Company","display_name":"Zoox","logo":"https://outscal-assets.s3.ap-south-1.amazonaws.com/production/company/09_06_2024__15_03_57.jpg","slug":"zoox"},"activated_date":"2024-10-25T14:33:18.104Z","location":{"__typename":"Location","label":"Foster City, California, United States","country":"United States","locality":"Foster City","area":"California"},"location_type":"on-site","external_job_link":"https://jobs.lever.co/zoox/ad9d9ac8-06bd-4706-9dba-cacd2d278310?utm_source=outscal.com\u0026utm_campaign=outscal_jobs\u0026utm_medium=outscal_job_portal\u0026utm_content=outscal_job_apply\u0026utm_term=outscal_jobs","id":"671befd39c8782c7ce887dc2","_id":null,"slug_v2":"manufacturing-operations-technical-program-manager-internship-co-op-at-zoox-in-california-foster-city-united-states-1"},{"__typename":"SimilarJobs","title":"Senior Technical Program Manager - System Safety Clearance","company_id":{"__typename":"Company","display_name":"Zoox","logo":"https://outscal-assets.s3.ap-south-1.amazonaws.com/production/company/09_06_2024__15_03_57.jpg","slug":"zoox"},"activated_date":"2024-10-25T14:31:19.434Z","location":{"__typename":"Location","label":"Foster City, California, United States","country":"United States","locality":"Foster City","area":"California"},"location_type":"hybrid","external_job_link":"https://jobs.lever.co/zoox/550a1cc0-80ea-4834-819a-a0481caa0112?utm_source=outscal.com\u0026utm_campaign=outscal_jobs\u0026utm_medium=outscal_job_portal\u0026utm_content=outscal_job_apply\u0026utm_term=outscal_jobs","id":"671befd39c8782c7ce887d6e","_id":null,"slug_v2":"senior-technical-program-manager-system-safety-clearance-at-zoox-in-california-foster-city-united-states-1"},{"__typename":"SimilarJobs","title":"Operations Program Manager","company_id":{"__typename":"Company","display_name":"Zoox","logo":"https://outscal-assets.s3.ap-south-1.amazonaws.com/production/company/09_06_2024__15_03_57.jpg","slug":"zoox"},"activated_date":"2024-10-25T14:31:10.562Z","location":{"__typename":"Location","label":"Foster City, California, United States","country":"United States","locality":"Foster City","area":"California"},"location_type":"on-site","external_job_link":"https://jobs.lever.co/zoox/9534d998-4933-4d2c-addd-7425783f2103?utm_source=outscal.com\u0026utm_campaign=outscal_jobs\u0026utm_medium=outscal_job_portal\u0026utm_content=outscal_job_apply\u0026utm_term=outscal_jobs","id":"671befd39c8782c7ce887d60","_id":null,"slug_v2":"operations-program-manager-at-zoox-in-california-foster-city-united-states-1"},{"__typename":"SimilarJobs","title":"Technical Program Manager - 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